Information We Collect
Personal Information
When you sign up for our automated trading platform, we collect basic details to create and manage your account. This includes your name, email address, phone number, and location information.
- Full name and contact details for account verification
- Email address for communication and security notifications
- Phone number for two-factor authentication when enabled
- Residential address to comply with trading regulations
- Date of birth for age verification purposes
Trading and Financial Data
Our platform processes financial information to execute automated trading strategies. We collect trading preferences, risk tolerance settings, and transaction history to improve our services.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Trading Preferences | Customize automated strategies | Duration of account |
| Transaction History | Performance tracking and reporting | 7 years (regulatory requirement) |
| Risk Assessment | Safety and compliance | 5 years after account closure |
Technical Information
We automatically collect technical data to maintain platform security and improve user experience. This helps us detect unusual activity and optimize our trading algorithms.
- IP address and device information for security monitoring
- Browser type and version for compatibility optimization
- Usage patterns to improve platform performance
- Login timestamps and session duration for security
How We Use Your Data
Your information serves specific purposes related to our trading platform and educational services. We don't use your data for unrelated marketing or sell it to third parties.
Primary Uses
We use your personal data to operate the automated trading platform, provide customer support, and deliver educational content. All processing activities comply with Vietnamese data protection regulations.
Platform Operations
Your trading preferences and risk settings help our algorithms execute strategies that match your goals. We analyze market data alongside your preferences to optimize trading decisions.
- Execute automated trading strategies based on your settings
- Generate performance reports and trading summaries
- Provide real-time notifications about account activity
- Maintain account security through activity monitoring
Communication and Support
We use your contact information to send important account updates, security alerts, and educational content. You can control which communications you receive through your account settings.
Legal Compliance
Vietnamese financial regulations require us to maintain certain records and verify user identities. We process your data to meet these legal obligations and prevent fraud.
Data Sharing and Third Parties
We share your information only when necessary for platform operations or required by law. Our partnerships with service providers are governed by strict data protection agreements.
Service Providers
We work with carefully selected partners to provide essential services. These include payment processors, cloud hosting providers, and security services that help protect your account.
- Payment processors for deposit and withdrawal transactions
- Cloud infrastructure providers for secure data storage
- Identity verification services for account security
- Email service providers for account communications
Regulatory Authorities
Vietnamese financial authorities may request access to trading records and user information as part of regulatory oversight. We comply with lawful requests while protecting your privacy where possible.
We Never Sell Your Data
ContemplateIQ does not sell, rent, or trade your personal information to marketers or data brokers. Your trading data and personal details remain confidential.
Security Measures
Protecting your financial and personal data requires robust security measures. We implement multiple layers of protection to safeguard your information from unauthorized access.
Technical Security
- 256-bit SSL encryption for all data transmission
- Advanced firewall protection and intrusion detection
- Regular security audits by independent firms
- Encrypted database storage with restricted access
- Multi-factor authentication options for enhanced security
Operational Security
Our team follows strict security protocols when handling your data. Access is limited to authorized personnel who need information to perform their job functions.
- Background checks for all employees with data access
- Regular security training and awareness programs
- Detailed access logs and monitoring systems
- Incident response procedures for potential breaches
Data Breach Response
In the unlikely event of a security incident, we have procedures to minimize impact and notify affected users promptly. We work with cybersecurity experts to investigate and resolve any issues.
Your Privacy Rights
You have several rights regarding your personal data under Vietnamese privacy laws. We provide clear procedures for exercising these rights through your account dashboard or by contacting our support team.
Access and Portability
You can download a complete copy of your personal data and trading history from your account dashboard. This includes all information we've collected about your platform usage.
- Request a complete data export in common formats
- Access detailed logs of data processing activities
- Review third-party data sharing arrangements
- Download historical trading reports and analysis
Correction and Updates
Keep your account information accurate by updating details through your profile settings. For complex changes or corrections to trading records, contact our support team.
Deletion and Account Closure
You can close your account and request data deletion at any time. We're required to maintain some records for regulatory compliance, but we'll delete all non-essential information.
Account Deletion Process
Submit a deletion request through your account settings or email support. We'll confirm your identity and process the request within 30 days, keeping only information required by law.
Data Retention Periods
We keep your information only as long as necessary for platform operations and legal compliance. Different types of data have specific retention schedules based on their purpose and regulatory requirements.
| Information Type | Active Account | After Account Closure | Legal Basis |
|---|---|---|---|
| Profile Information | Continuously updated | 30 days | User consent |
| Trading Records | Full history | 7 years | Financial regulations |
| Communication Logs | 2 years | 1 year | Customer service |
| Security Logs | 1 year | 90 days | Platform security |
Automatic Deletion
Our systems automatically delete expired data according to retention schedules. You'll receive notifications before any significant data deletions occur.
International Data Transfers
Some of our technology partners and service providers operate outside Vietnam. When we transfer your data internationally, we ensure appropriate protection through contractual agreements and security measures.
Transfer Safeguards
- Data processing agreements with international privacy standards
- Encryption during transfer and storage in foreign systems
- Regular compliance audits of international partners
- Minimal data transfer - only what's necessary for services
Countries and Regions
We may transfer data to Singapore, Hong Kong, and European Union countries where our cloud infrastructure and financial partners operate. All transfers comply with Vietnamese data protection requirements.
Vietnam Law Compliance
ContemplateIQ operates under Vietnamese data protection and financial services regulations. We maintain compliance with local laws while providing modern trading technology to Vietnamese users.
Local Data Protection
We follow Vietnam's Cybersecurity Law and Decree 15/2020 regarding personal data protection. Our data processing activities are designed to meet local privacy requirements.
- Data processing consent obtained in Vietnamese language
- Local data controller registration where required
- Compliance with cross-border data transfer rules
- Regular legal review of privacy practices
Financial Regulations
Our trading platform complies with State Bank of Vietnam regulations and other relevant financial authorities. We maintain required records and reporting as specified by Vietnamese law.
Local Support
Our customer support team in Ho Chi Minh City can assist with privacy questions in Vietnamese. Contact us during business hours for immediate help with data protection concerns.